Where is the Customer Service?

The strangest thing happened to me the first of Friday night, and the fourth of Monday night.  First, on Friday night, I called domino to order pizza for my family and I. I called domino and got the operator and they asked me to hold. “Thanks for calling dominos pizza, can you hold please?” so I hold for about 20 minutes. “Man, what is going on, why am I holding this long?” suddenly, the phone hung up! I called back again and the operator answered again;”Thanks for calling dominos pizza, can you hold please?” “No, because you hung up in my face the first time!” she told me that she was sorry and placed me on hold again. I called back again because by this time I am upset. This is some bad customer service. I called back and asked to speak to a manager and the person, who answered the phone, told me to hold again. By this time I am past upset, now I am furious. They seemed to have forgotten to be polite, courteous, and show hospitality. Those workers were playing games and showed no concern for the customer. I called pizza hut and finally got to order my pizza. They delivered my pizza, after an hour, and when I got it, it was cold. They also did not remember to bring my drinks. I must say, the customer service is ridiculous. The driver apologized and said that he would bring the drinks back to me. I said to him that was fine. Well I went to pick my daughter up from school because she was coming from a football game. I called pizza hut to let them know that my pizza was cold and that I did not receive my two drinks. When I called, I asked to speak to a manager. I spoke to the manager and she said that she offered me a 20.00 credit because of my inconvient. I told the manager thank you for her concern. Keep in mind that when I call back to order a pizza, I will get a pizza free because of my credit, not know that this information was not input into the computer. I finally call on Monday night to order a pizza and when I asked about my credit, they informed me that there was no credit. I drove to pick my pizza up so I was in the window for about 30 to 40 minutes arguing the fact that I had a 20.00 credit. Of course, I paid for the pizza, but am going back to speak with a district manager regarding this matter. I just like to say that when ever you have a dispute make sure you write down the person’s name you spoke to and what the issue is concerning. It does help when you confront people on the truth. To me, it was the principle of the matter, the manager told me I had a 20.00 credit, but it was nowhere in the system I ordered or had the credit. Customer service, now, is not what it is supposed to be and I just like to say that hospitality goes a long way and we spend our hard earn monies at these local restaurants and we should be treated with the upmost respect.